For Your Information: Ordering
There are four easy ways to order ASCD products and services:
Online:
Visit ASCD's Online Store.
Phone:
From the United States and Canada, call toll free 1-800-933-2723, or call 1-703-578-9600, then press 2, 8:00 a.m.–6:00 p.m. eastern time, Monday through Friday.
From all other countries, dial the international access code +1-703-578-9600, then press 2.
Fax:
Fax your order to 1-703-575-5400.
Mail:
ASCD
P.O. Box 17035
Baltimore, MD 21297
Frequently Asked Questions About Ordering
-
Does ASCD offer quantity discounts?
-
Does ASCD charge sales tax?
-
How do I check order status, make changes to an existing order, receive tracking information, and so forth?
-
How do I place an order online?
-
What are the benefits of ordering online?
-
Will I receive a confirmation of my online order?
-
Can I change or cancel my online order once it's been submitted?
-
If my selection is on back order, what happens?
-
Can I see when a back-ordered item will be available?
-
What payment methods are accepted online?
1. Does ASCD offer quantity discounts?
For Books (For books only—no discounts on Building Academic Vocabulary student materials)
- Buy 10 or more of the same title, save 10%.
- Buy 50 or more of the same title, save 15%.
For Videos
Buy 2 or more of the same video title, save 40%.
These discounts will automatically be reflected in your online orders.
Return to questions
2. Does ASCD charge sales tax?
Orders shipped to the following US states are charged tax on merchandise, shipping and handling. Orders shipped to the following Canadian provinces will be charged GST (Good Services Tax).
|
State
|
Sales Tax
|
|
Alberta
|
6.00%
|
|
British Columbia
|
6.00%
|
|
California*
|
7.25%
|
|
Florida*
|
6.00%
|
|
Georgia
|
7.00%
|
|
Illinois
|
6.25%
|
|
Indiana
|
6.00%
|
|
Labrador
|
6.00%
|
|
Manitoba
|
6.00%
|
|
Maryland
|
5.00%
|
|
New Brunswick
|
6.00%
|
|
New Jersey
|
7.00%
|
|
Newfoundland
|
6.00%
|
|
North Carolina
|
7.00%
|
|
Northwest Territories
|
6.00%
|
|
Nova Scotia
|
6.00%
|
|
Nunavut
|
6.00%
|
|
Ontario
|
6.00%
|
|
Prince Edward Island
|
6.00%
|
|
Quebec
|
6.00%
|
|
Saskatchewan
|
6.00%
|
|
South Dakota
|
6.00%
|
|
Tennessee
|
9.25%
|
|
Texas
|
6.25%
|
|
Virginia
|
5.00%
|
|
Washington*
|
8.50%
|
|
Yukon Territories
|
6.00%
|
*Orders shipped to California, Florida, and Washington will be charged a tax rate based on the destination.
Return to questions
3. How do I check order status, make changes to an existing order, receive tracking information, and so forth?
Please contact the ASCD Service Center at 1-800-933-2723 or 1-703-578-9600, then press 2 for assistance.
Return to questions
4. How do I place an order online?
Visit ASCD's Online Store at http://shop.ascd.org.
Return to questions
5. What are the benefits of ordering online?
Return to questions
6. Will I receive a confirmation of my online order?
You will receive an online and e-mail acknowledgement of your online order. In addition, you will receive an e-mail confirmation with tracking details once the order is shipped.
Return to questions
7. Can I change or cancel my online order once it's been submitted?
We cannot guarantee that we will be able to cancel your order before it is processed to ship. You may e-mail Web Help or call the us at 1-800-933-2723 or 1-703-578-9600, then press 2 for assistance. Please have your Online Store Acknowledgement Number when calling.
We will make every effort to process your request. If your order has already been processed to ship, you can either refuse shipment when it arrives or return it within 45 days for full credit or refund.
Return to questions
8. If my selection is on back order, what happens?
Items that are currently on back order are indicated as such in our store. You may still order these items, and they will ship as soon as they become available. If a product won't be available for more than 30 days, you will receive a letter with the option to cancel.
Return to questions
9. Can I see when a back-ordered item will be available?
You will receive a letter providing you with the expected ship date for your item.
Return to questions
10. What payment methods are accepted online?
We accept credit cards, Visa, Mastercard, Discover, and American Express. We also accept purchase orders online if you are logged into the Online Store and have previously ordered using a purchase order.
Return to questions